• Calendar
  • News
  • Directory
  • Infinite Campus
    • About Us
    • Annual Notices
    • Data and Reports
    • Diversity, Equity, and Inclusion
    • Employment Opportunities
    • Enrollment and Registration
    • Forms
    • School Board
    • Strategic Planning
    • Title IX
    • Superintendent
    • Teaching and Learning
    • Business
    • Communications
    • Facilities
    • Human Resources
    • Student Services
    • Special Education
    • Technology Services
    • Ames High School
    • Ames Middle School
    • Edwards Elementary
    • Fellows Elementary
    • Meeker Elementary
    • Mitchell Elementary
    • Sawyer Elementary
    • Northwood Preschool Center
    • Anonymous Reporting: P3 Campus
    • Alerts, Safety, and Weather Procedures
    • Attendance – Every Day Counts
    • Digital Backpack
    • Handbooks
    • Mental Health Services
    • ParentSquare & StudentSquare
    • Request An Interpreter
    • School Fees
    • School Hours
    • School Nutrition
    • School Supply Lists
    • Transportation
    • AHS Alumni: Where are you now?
    • AHS Students Who Died in Military Service
    • Ames CSD Online Store
    • Get Involved
    • Gifts to the District
    • Research Request
    • Submit An Event To Digital Backpack
    • Employee Assistance Program
    • Employee Benefits Information Site
    • Facilities Scheduling for Staff
    • Frontline/Absence Management
    • Infinite Campus: Staff & Teacher Portal
    • K-5 Essential Standards
    • MSDS Online
    • Production Services
    • Simbli Meetings and Agendas
    • Teacher Quality Site
2005 24th St.
Ames, IA 50010
(515) 268-6600
  • Facebook
  • X
  • Instagram
  • YouTube
  • LinkedIn
Departments
  • Superintendent
    • Executive Team
  • Teaching and Learning
    • Assessments
    • At-Risk Programs
    • Career and College Readiness
      • Seal of Biliteracy
    • Curriculum (PK-12)
    • Extended Learning Program (ELP)
    • Math Acceleration
    • Homeschool Assistance
    • Social Emotional Learning
  • Business
    • American Rescue Plan: District ESSER III Plan
    • Budget Timeline
    • Financial Reports
    • Public Records Request
  • Communications
    • Amazing Education Podcast
    • Amazing Magazine
    • Digital Backpack
      • Submit an Event
      • Submission Guidelines
    • Logos and Brand Guide
  • Facilities
    • Construction
    • Facilities Rental
    • Facility Unit Naming
    • Property Disposal
    • Real Estate
  • Human Resources
    • Apply For A Job
    • Employee Benefits
    • Human Resources FAQ
    • Master Contract
  • Student Services
    • English Learner Program
    • Health and Well-Being
      • School Nurses
      • Health Forms
      • Report A Student Absence
    • Homeless Student Services
    • HOPE Pantry
      • Donate to the HOPE Pantry
  • Special Education
    • Special Education Resources
    • Transition Alliance Program (TAP)
    • Section 504
  • Technology Services
    • Technology Annual Notices and Use Agreements
    • Technology Support
All About Ames CSD

4,547

certified enrollment for the 2023-2024 school year.

  1. Home
  2. Departments
  3. Technology Services
  4. Technology Support

Technology Support

Ames CSD Parents

Infinite Campus

Infinite Campus is our student information system. Families can manage your own access to Infinite Campus, update and change passwords, and change contact preferences for how you wish to receive communication from your student’s school. 

Infinite Campus Portal

Translations:

Arabic: Infinite Campus Instructions
Chinese: Infinite Campus Instructions
Spanish: Infinite Campus Instructions
Vietnamese: Infinite Campus Instructions

If you have forgotten your Infinite Campus password, you may request a reset. 

Infinite Campus Password Reset

Ames CSD Staff

Are you an Ames CSD staff member and having trouble with classroom audio or a chromebook not charging? Technology Teacher Librarians and media technologists continue to play a vital role in resolving problems. However, you can also submit a ticket to the Technology Department. Use the Google account sign in.

Make a Tech Ticket

Ames CSD Students

Requests for technology support should be made with your school’s Technology Teacher Librarian or media technologist. If you need immediate assistance, try some of these common Chromebook fixes.  

Turn It Off and On Again

  • Press and hold the power button until the light on the left side of the device goes dark.
  • Shut the lid, wait 30 seconds, and open the lid again. Login to the device.

Check For Updates

  • From the click, click Settings > About Chrome OS > Check for updates.
  • Restart when prompted.

Improve Performance or Connectivity

  • Close all unnecessary tabs in the Chrome browser and quit all inactive applications.
  • In a Google Meet, click on the three dots for more, then select Troubleshooting & help.
  • If the camera/mic isn’t working, click the lock icon in your address bar. Change site settings.
  • Check the Google Status Dashboard for disruptions at www.google.com/appstatus.

Check Your Charger

  • Unplug from the wall and separate both parts of the charger.  
  • Wait 30 seconds, reconnect all pieces, and attempt to charge again. 
  • The battery light on the left side of the device should be orange when charging.
  • If an alternative charger is available, try to test it out on the unresponsive device.

Re-establish a Secure Internet Connection (At Home)

  • From the clock, click Settings and in the Network section, select Wi-Fi.
  • Select Known networks, find the network you want, and select More> Forget.
  • Wait 1 minute, then attempt to reconnect to the network with the correct password.
Departments
  • Superintendent
    • Executive Team
  • Teaching and Learning
    • Assessments
    • At-Risk Programs
    • Career and College Readiness
      • Seal of Biliteracy
    • Curriculum (PK-12)
    • Extended Learning Program (ELP)
    • Math Acceleration
    • Homeschool Assistance
    • Social Emotional Learning
  • Business
    • American Rescue Plan: District ESSER III Plan
    • Budget Timeline
    • Financial Reports
    • Public Records Request
  • Communications
    • Amazing Education Podcast
    • Amazing Magazine
    • Digital Backpack
      • Submit an Event
      • Submission Guidelines
    • Logos and Brand Guide
  • Facilities
    • Construction
    • Facilities Rental
    • Facility Unit Naming
    • Property Disposal
    • Real Estate
  • Human Resources
    • Apply For A Job
    • Employee Benefits
    • Human Resources FAQ
    • Master Contract
  • Student Services
    • English Learner Program
    • Health and Well-Being
      • School Nurses
      • Health Forms
      • Report A Student Absence
    • Homeless Student Services
    • HOPE Pantry
      • Donate to the HOPE Pantry
  • Special Education
    • Special Education Resources
    • Transition Alliance Program (TAP)
    • Section 504
  • Technology Services
    • Technology Annual Notices and Use Agreements
    • Technology Support
All About Ames CSD

4,547

certified enrollment for the 2023-2024 school year.

Call Us

515-268-6600

Visit

2005 24th St.
Ames, Iowa 50010
Get Directions

Reach Out

  • Staff Directory
  • School Board

Follow Us

  • Facebook
  • X
  • Instagram
  • YouTube
  • LinkedIn

Website by Juicebox

  • Nondiscrimination Policy
  • Accessibility Statement
Back to top